Returns & Exchanges

Last updated: October 19, 2026

30-day returns

You can return eligible items within 30 days of delivery for a refund to your original payment method.

What can be returned

Items must be unworn and unused, in their original condition and packaging, and sent back with everything they came with, including earring backs, boxes and any paperwork. We can't accept items that show wear, damage, resizing or alterations.

How to start a return

Email us at samueljohnsonms224@gmail.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Return shipping

You pay for return shipping, unless your item arrived damaged, defective or wasn't what you ordered. We recommend a tracked service, because we can't refund a return that doesn't reach us.

Refunds

When your return arrives, we'll inspect it and email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few more days to post it. Original shipping charges aren't refundable unless the return is because of our mistake.

Exchanges

The quickest way to get a different size or finish is to return your item for a refund and place a new order.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and photos. We'll cover return shipping and send a replacement or a full refund, including the original shipping.

Cancellations

To cancel an order, email us as soon as possible. We can cancel orders that haven't started processing. Once an order is processing or has shipped, you can return it under this policy instead.

Questions

Email us at samueljohnsonms224@gmail.com or use our contact page.